Privacy Policy
At MixMyTea, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order.
1. Information We Collect
We may collect the following personal information:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely by our payment providers)
- Order history
- Custom tea blend selections
- IP address and browser information
- Website usage data collected through cookies and analytics tools
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders
- Deliver products and services
- Respond to enquiries and customer support requests
- Send order confirmations and delivery updates
- Improve our website, products, and customer experience
- Prevent fraud and maintain website security
- Comply with legal and tax obligations
If you have given your consent, we may also send you newsletters, promotions, or marketing communications. You can unsubscribe at any time.
3. Payment Processing
Payments are processed securely by trusted third-party payment providers. MixMyTea does not store your full payment card details on our servers.
4. Cookies
Our website uses cookies to improve functionality, analyse website traffic, remember your preferences, and enhance your browsing experience.
You can manage or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.
5. Sharing Your Information
We only share your personal information when necessary to operate our business, including with:
- Payment service providers
- Shipping and delivery partners
- IT and website service providers
- Analytics providers
- Government authorities where required by law
We never sell your personal data to third parties.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal, accounting, and tax obligations.
7. Your Rights
Under the General Data Protection Regulation (GDPR), you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your personal data
- Restrict or object to certain processing
- Withdraw your consent at any time where processing is based on consent
- Request a copy of your personal data (data portability)
- Lodge a complaint with your local data protection authority
8. Data Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Third-Party Services
Our website may contain links to third-party websites or use third-party services. We are not responsible for the privacy practices or content of those external websites.
10. Children’s Privacy
Our products and services are not intended for children under the age of 16. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. The latest version will always be available on this website.
12. Contact Us
If you have any questions about this Privacy Policy or how we process your personal data, please contact us using the contact details provided on our website.