Right of Withdrawal (14-Day Cooling-Off Period)
At MixMyTea, we want you to shop with confidence. If you are purchasing as a consumer within the European Union, you generally have the right to cancel your purchase within 14 days without giving any reason.
Your Right to Cancel
You have the right to withdraw from your purchase within 14 calendar days from the day you, or a third party designated by you (other than the carrier), receives the goods.
To exercise your right of withdrawal, please contact us by email or through our contact page before the 14-day period expires. Your notification should include your name, order number, and a clear statement that you wish to cancel your order.
Returning the Products
After notifying us of your decision to withdraw, you must return the products within 14 days.
Returned products must:
- Be unused and in their original condition.
- Be returned in their original packaging where reasonably possible.
- Include all accessories and documentation supplied with the product.
Unless the return is due to our error or a faulty product, the customer is responsible for the cost of returning the goods.
Refunds
Once we have received and inspected the returned products, we will process your refund using the original payment method. Refunds will be issued within 14 days after we receive the returned goods or satisfactory proof that they have been sent back.
Original standard delivery charges will also be refunded where required by applicable law. Any additional delivery costs resulting from a premium delivery option selected by the customer are not refundable.
Exceptions to the Right of Withdrawal
Under EU consumer protection legislation, the right of withdrawal does not apply to certain products, including:
- Custom or personalised tea blends made according to your specifications.
- Sealed food products or beverages that have been opened after delivery and are not suitable for return due to health protection or hygiene reasons.
- Products that deteriorate or expire rapidly.
If your order includes a personalised “Build Your Own Blend” tea, it cannot be cancelled or returned once production has begun, unless the product is faulty or incorrect due to our error.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible. We will work with you to provide an appropriate solution, including a replacement, exchange, or refund where applicable.
Contact Us
If you have any questions regarding your right of withdrawal or the return process, please contact us using the details provided on our website.